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Bus and Minibus rental FAQ Our company can provide custom solutions for all your transportation needs!

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Questions & Answers

Search our FAQ for answers to anything you might ask.

General FAQ

How can I book my trip?

BCS Travel offers many contact methods. You can give us a phone call at +31 207 008 860, send us an email message at booking@bcs-bus.com, or simply fill the request form available on our website.

Does the vehicle have a built-in bathroom?

We can select a vehicle with that feature if you request it. Built-in bathrooms require maintenance and inspection before and after every trip, so making that option incurs in an additional charge.

In case you want an alternative solution, you can request bathroom breaks to be included in your itinerary. Our drivers will be happy to accommodate if that is the case.

What do I need to provide to book a bus?

We will need basic information about the service you need. Date, time and location for us to pick up the group, how many passengers will there be, and what destinations you plan to visit. We ask you to be detailed in all those answers, so we can prepare an appropriate service package for you.

Can I make a last-minute trip booking?

Of course! We will do our very best to cater to your needs despite the shorter time. If there are any shortcomings in our planning, we will contact you in order to find the best way to address them.

How does BCS Travel calculate its prices?

There are multiple factors involved. We consider the type of service, the availability of vehicles and drivers in that time of the year, and how many bookings we currently have. Having that considered, we can offer a discount in case you book your charter bus rental at least one month in advance.

What types of clients can book a trip?

Our agency specializes in corporate clients, whether companies looking to transport their staff, or travel agencies working with groups of tourists. BCS Travel does not accept service bookings from individual customers.

What should I know about international trips?

You should prepare for delays at the airport. Unfortunately, that can happen for a number of reasons that we cannot control. This event is quite common.

A simple idea you can consider is using a time buffer. For example, you can book the bus arrival for an hour after the arrival time of your flight. This way, you will have extra time in case your flight is delayed.

How far out do you need me to book?

That depends on the time of the year. In case you are going to travel between May and October, we will recommend you book up to two months in advance. For trips in the rest of the year, we will be able to accept bookings with less anticipation.

Then again, being short on time is not a reason to give up: feel free to contact us anyway. We will do our best to accommodate your request regardless of the time of the year.

Is it possible to rent buses for a non-standard situation?

At BCS Travel, we take pride on offering customized solutions to each and every client. Therefore, the best answer we can provide right now is to encourage you to contact our agents with your non-standard situation. We will surely do our best to build an appropriate service package for it.

Will anyone else be travelling in the vehicle I book?

Not at all. We work with custom solutions for each client, and one pillar of that principle is to drive each group on its own vehicle(s). In other words, your group will be the only one to use the vehicle during your service.

Pick-up and Drop-off

There will be people with specific pick-up and drop-off locations. Can BCS Travel work with that?

We will be happy to cater to that. All you have to do is send us an organized list of each person and location when you book your trip. Our specialists will draw the best routes to accomplish all those individualized tasks as fast as possible.

Do you cater for people with reduced mobility?

That is our pride and joy. We have access to buses with specific equipment to make entrance and exit easier for people with reduced mobility. When you book a bus trip with BCS Travel, please inform us of what type of accommodations your group will need, and we will take care of the rest.

Does the bus have space for sports equipment?

We can definitely arrange that. We know that most types of sports equipment require extra room, and we have the means to provide. All you need to do is inform us of that need at the time of the booking. BCS Travel will make sure to use a vehicle that suits this need.

Do I need to take paperwork with me when I travel?

No, there is no such need with us. You will receive a confirmation message prior to your departure date, so all the necessary information will be there. Your driver will be waiting for you at the time and place you requested.

What kind of bus should I book for a ski transfer?

That answer depends on other variables as well, such as how many passengers are in the group, and where are you going to travel. Therefore, our best answer as of now is simply asking you to mention that to our agent when you book our trip. We will make sure to choose a fitting vehicle.

Do your drivers speak English?

Every single one of them. BCS Travel only hires drivers after conducting a strict selection process, and that is one of our criteria. Being fluent in English is important to us because that is a great way to make communication effective and easy between your group and the driver.


How can I pay for my trip?

Once we agree on what services to offer, we will confirm your reservation. At that time, we will send you an invoice. You can make the payment through bank transfer, credit card, or PayPal.

Do you take credit cards?

Yes, we do. We accept American Express, MasterCard, and Visa cards.

Do the prices include any hidden costs like tolls?

Our service estimate will cover all extra costs necessary for the trip with the exception of parking costs. That is the case of visiting sightseeing points, for example. In such situations, you will have to cover that parking cost yourself or hand a check to the driver on the spot.

Parallel to that, some European charge entrance fees. In services such as airport transfers, those fees are included in our estimate. When you book a trip of several days, we ask to coordinate that topic with you beforehand so that payment can be made without any problems.

Can I use online payment methods?

Of course. Once you ask us for that, we can provide you with a banking link to that end.

Is it necessary to tip the driver?

No, it is not. All types of gratuities are included in our rates, as well as taxes and other fees. Having that said, if a driver ever requests any payment from you, and/or advertises any other services, we kindly ask you to inform us of that once your ride is finished.

Can I pay for my trip with cash?

At BCS Travel, we only accept payments using banking systems. After all, those are the fastest and safest ways to do that. In special occasions, we open an exception and allow you to transfer your payment using Western Union.

Can I pay for my trip after the arrival?

No. We do not accept this form of payment in BCS Travel.


How much luggage does the bus fit?

To stay on the safe side, that answer depends on how many passengers there are in your group:

  • 16 to 19 passengers: the minibus takes up to 15 bags of 23 kg each. You can also take small hand luggage like a laptop, but nothing as big as a gym bag.
  • 50 to 60 passengers: each person can travel with one suitcase of up to 23 kg plus small hand luggage such as a backpack or a laptop bag.
  • 80 passengers: our largest bus model fits up to 65 bags of 23 kg each plus small hand luggage such as a backpack or a laptop bag.

We know that groups from the USA are allowed to travel with bags of up to 32 kg plus larger hand luggage volumes. In order to provide them with a similar luggage capacity in our services, we use 50-passenger buses for up to 40 actual travelers, and vans of up to 19 seats for 10 actual travelers.

Can I bring additional luggage?

Yes, you can. In that case, we will just ask you to inform of that need when you book a trip with our agents. This way, we can choose the vehicle that best suits the needs of you and your travel group.

How old are buses used by BCS?

We replace our vehicles by the time they turn five years old. This is important because it is our way to ensure you will always travel in modern vehicles that comply with the latest safety standards.

Can we book buses for 300 passengers?

Sure! BCS Travel has plenty of experience handling large travel groups. In such a case, we will assign a dedicated transportation manager to your group. This professional will take care of your trip exclusively, which means they will be able to address any possible issues in real time.

Are pets allowed on the bus?

We can transport pets, indeed. However, we ask you to inform of that need in advance so we can make the necessary preparation. We normally require pets to be transported in a proper carrier, but we are open to negotiating individual arrangements with your travel group.

If my group plans to bring large-sized luggage, what should I do?

The answer is simple: make sure to comment that with our agent when you book the trip with us. This way, we will be able to estimate the total luggage volume and weight and, as a result, choose the appropriate vehicle to drive your travel group with plenty of comfort.

Changes and cancellations

What is your cancellation policy?

We’re sad to see you cancel your trip! Nevertheless, here is how we can do it:

  • For reservations cancelled 14 days or more prior to the departure date, we will charge 10% of the original price.
  • For reservations cancelled from 2 to 14 days prior to the departure date, we will charge 25% of the original price.
  • For reservations cancelled from 24 to 48 hours prior to the departure date, we will charge 50% of the original price.
  • For reservations cancelled within 24 hours prior to the departure date, we will retain the full original price.

Is it possible to make changes to my booking?

This is a situation where each case is individually analyzed. However, there are two rules of thumb: the more significant the change and/or the shorter time you give us to do it, the more difficult it will be for us to accept it.

Our best advice for you is to notify us of any change requests as early as possible, so there will be more chances of us being able to implement them.

What should I do if my flight changes?

Contact us as soon as possible – the fastest way is by calling +31 207 008 860. Then, we will do our best to accommodate according to the changes your flight suffered.


During the trip

How do I contact the driver on the day of the trip?

BCS Travel finishes its preparation for the trip on the day before your departure. At that time, we will send you an email with the driver’s name and phone number. You are allowed to call them directly if it is necessary – keep in mind that they may be driving at the time.

Parallel to that, we have a 24/7 helpline ready for you: +31 207 008 860. In case you cannot contact the driver directly, and it is the time before or during your trip, we can help you through that line.

Where will the driver meet us?

Amsterdam, Berlin, Frankfurt

The passengers are required to use a seatbelt on the bus during the entire journey.

In case you choose a minibus or a bus, which are appropriate for 8 to 84 passengers, the driver will be waiting for your group at the specific parking lot for buses. You can easily find it at the exit of the airport because there are several signs guiding you to it.

In the second case, it is possible to have a member of our crew meet the group at the arrivals hall with a sign for an additional fee.


The bus driver will be waiting for your group at the specific parking lot for buses. Once your group arrives, they can follow the signs towards that parking lot. At that time, or a few minutes earlier, we ask them to call the driver and say “We are ready for pickup” – the driver will then go to the parking lot. We need to proceed that way because the bus can only stay there for a limited time.


Our driver can meet your group at the arrivals hall holding a sign for easy identification. The bus will be located at the P36 parking zone, which is specific for buses.


The airport features a specific meeting point; you can find more information about it on its website. Our driver can meet your group at that area holding a sign for easy identification.

Dusseldorf, Hamburg, Madrid, Munich, Prague, Zurich

Our driver can meet your group at the arrivals hall holding a sign for easy identification.

How can I contact the driver if I cannot find the bus?

Feel free to call the following number: +31 207 008 860.

This is a 24/7 support line through which you can get immediate attention. It is available for you to call right before or during your trip. In case you need support in other moments, we ask you to use our other forms of contact in order to keep that line open for urgencies.

What to do if my flight was canceled?

Contact us as soon as possible – the fastest way is by calling +31 207 008 860. Then, we will do our best to accommodate according to the changes your flight suffered.

What if the flight is delayed?

If your flight has been delayed for more than 30 minutes, feel free to contact us as soon as possible. The fastest way is by calling +31 207 008 860. Then, we will do our best to accommodate according to the changes your flight suffered.

How long will the bus wait?

As a courtesy, our drivers will always wait for your group for a maximum of 30 minutes. We can open the possibility of longer times in case you make that request at the time of your booking.


Important topic when traveling with children

Basically, traveling with small children requires adaptations such as a car seat or a booster seat, according to their age. But you can leave that to us: inform us of how many children will be on the trip and how old each one is, and we will handle all the necessary accommodations.

What safety regulations apply on the bus?

We require all passengers to stay on their respective seats wearing their seatbelts during the entire trip. They will be encouraged to get up as few times as possible, such as to use the bathroom. If they bring handbags, we will require them to store those items in the overhead compartment.

Unexpected situations

What to do if something was forgotten on the bus?

Please call us immediately at +31 207 008 860. This is our support line available 24/7. When you call, make sure to provide information of your trip and a detailed description of the lost object.

What happens in case of contamination or damage?

The cost of your trip service already includes the regular cleaning we perform on the vehicle after each trip is finished. There will only be additional charges in cases where special cleaning becomes necessary. The same is applicable in case of damage done to the bus by any of the passengers.

What should I do if my driver is late?

Our first recommendation is that you call the driver directly – their name and number are available on the confirmation email you have received on the day before the trip.

If that does not help, feel free to contact us through our 24/7 support line: +31 207 008 860. Once we are in contact, we will analyze the situation in order to find possible solutions.

How can I file a complaint?

We are sorry that you need to file a complaint! Anyway, all you have to do is write to us at booking@bcs-bus.com. We encourage you to be as detailed as possible. That information will help us better understand the problem and find the appropriate action to take.

Environmental protection

Do BCS’s vehicles have high emissions?

BCS Travel replaces its vehicles for new ones whenever they turn five years old. One of the reasons for that is to keep emissions to a minimum. Newer vehicles comply with newer regulations, so we can safely say that their emissions are among the lowest in their product category.

Is traveling by bus bad for the environment?

All motor vehicles emit a certain amount of pollution. When it comes to commercial motor vehicles, we have to consider the metrics of emissions per person rather than the total number. That will tell us how eco-friendly each means of transportation is compared to the other ones available.

BCS Travel has conducted studies to conclude that passenger buses emit the lowest amount of CO2 per person compared to airplanes, trains, and private cars. In short, airplanes and trains emit more because they are larger and more powerful vehicles while private cars take few people at once.

What does BCS do for our ecosystem?

We have started a project with partner organizations to invest in the reforestation of the European land. For every 2.000 km (1,242 miles) of client trips we conclude, we plant one new tree.


Booking Center

If you need to book a charter bus trip or discuss details of your existing reservation, the fastest way to contact us is via phone: +31 207 008 860.

There are other options available as well for your convenience. You can email BCS at sales.dept@bcs-bus.com or simply fill the request form available on our website.

Disposition Department

We have a special staff who are available 24/7 for events that happen right before or during a trip. You can call +31 20 700 88 60 and inform us of your issue.

For agencies

Commissions from travel agency bookings

The best answer we can provide here is asking you to contact our customer service. You will be able to talk to our agents, who are prepared to discuss any possibilities in that regard with you.

Are there special rates for large groups?

Yes, there are. It is definitely possible to obtain discounts when booking a charter bus for a large group. When you book a bus with BCS, we always ask for the number of passengers for several reasons in our planning process. One of them is analyzing the possibility of offering a discount.


What do clients have to say about BCS?
Shannon G
Shannon G
Customer, Review from tripadvisor
This coach bus company took us on an incredible journey across Norway, Sweden, and Denmark. The driver was not only highly skilled but also a fantastic tour guide, providing us with all kinds of facts about the places we ...
Alexander Smith
Alexander Smith
Customer, Review from tripadvisor
Most of all during my trip I enjoyed how the driver treated me. First of all, we were on time at every destination. Second, He has been very polite and always tried to be helpful and I want to call him PROFESSIONAL. Becau ...
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