Privacy Policy

Company information, data protection, and your privacy rights

Privacy Policy

Effective date: May 02, 2018

BCS Travel B.V. ("BCS", "we", "us", or "our") operates the website bcs-bus.com and the BCS mobile application (collectively referred to as the "Service"). This policy describes how we collect, use, and disclose personal data, and your choices regarding that data.

1. Definitions

  • Personal Data: Any information relating to an identifiable individual.
  • Usage Data: Information collected automatically during use of the Service (e.g., browser type, page visits).
  • Cookies: Small files stored on your device that help improve functionality and user experience.
  • Data Controller: The entity determining how personal data is used. In this case, BCS.
  • Data Subject: The individual whose personal data is collected.

2. Types of Data Collected

2.1 Personal Data

We may collect the following information from you:

  • Email address
  • First and last name
  • Phone number
  • Address, city, postal code, country
  • Cookies and usage data

2.2 Usage Data

Collected automatically during website or app usage. Includes:

  • IP address
  • Device type and browser version
  • Pages visited and time spent
  • Device identifiers

2.3 Tracking & Cookies

We use the following types of cookies:

  • Session cookies: Temporary; deleted after browser close.
  • Persistent cookies: Remain until manually deleted or expired.
  • Preference cookies: Store your preferences (language, etc.).
  • Security cookies: Used to ensure secure use of the Service.
  • Analytics cookies: Help us understand usage patterns to improve functionality.

3. Use of Data

We use your personal data to:

  • Provide and maintain the Service
  • Notify you about changes
  • Offer customer support
  • Analyze and improve our Service
  • Monitor technical performance and prevent fraud
  • Send email communications (see next section)

4. Email Communication & Consent

By submitting a request through our website or mobile application and accepting this Privacy Policy, you also agree to receive email communications from BCS. These may include:

  • Useful travel information and updates
  • Promotional or marketing content related to charter bus services and travel
  • Newsletters or special offers

You can unsubscribe at any time using the unsubscribe link in each email or by contacting us directly.

5. Retention of Data

We retain personal data only for as long as necessary for legal, business, or operational purposes. Usage data may be retained longer when needed for system analysis or security.

6. Transfer of Data

Your data may be transferred and stored on servers located outside your country, including in the Netherlands. We ensure all transfers comply with applicable data protection laws.

7. Disclosure of Data

We may disclose your personal data:

  • To comply with legal obligations
  • To protect the rights or property of BCS
  • To investigate potential misuse of the Service
  • To protect the safety of users and the public

8. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Request limitation of processing
  • Request data portability

Contact us to exercise your rights. We may need to verify your identity before processing your request.

9. Data Security

We take reasonable precautions to protect your data. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.

10. Do Not Track

We do not respond to Do Not Track (DNT) signals in browsers. You can adjust your browser settings to control tracking manually.

11. Third-Party Services

We may use third-party service providers to help us analyze usage (e.g., analytics tools). These providers have access to your data solely to perform their tasks and are bound by confidentiality.

12. Links to Other Websites

Our Service may contain links to external websites. We are not responsible for the content or privacy policies of these third-party sites. We recommend reviewing their policies separately.

13. Children's Privacy

We do not knowingly collect personal data from children under 13. If you believe your child has provided personal data to us, please contact us and we will take appropriate steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy. If changes are significant, we will notify you via email or a prominent notice. Please check this page periodically. Continued use of our Service constitutes acceptance of changes.

15. Contact Us

If you have any questions about this policy, please contact us:

Email: booking@bcs-bus.com
Phone: +31 20 700 88 60